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CoPilot - Qflash Conversion Offer

Free QFT5dR, QFX5dR Firmware Updates and Special Pricing on QFT4, QFX4 and QFT5d, QFX5d Conversions.

 

CoPilot: Native Wireless Control for Qflash, Trio and Omicron 3
Wireless QTTL Adapter with IR Auto-Focus Assist & Easy to Adjust Setting Dials

Trigger and quickly adjust settings for up to 3 groups of radio controlled Qflash,
right from your camera.

  Available in three models,
  • QF91C for use with Canon Cameras
  • QF91N for Nikon DSLR Cameras
  • QF91P for Panasonic Cameras
  • QF91S for Sony Cameras*.

 

*Please note: to facilitate proper functionality, a firmware update is required. As both the T5D-R and FW7Q will require this update, both devises will need to be returned to the factory for update. This update will be done free of charge (shipping not included) for a limited time. Proof of purchase of a CoPilot must be provided. This free T5D-R and FW7Q update is for firmware versions 2A and up. Earlier versions will be provided at a reduced rate. It is still possible to upgrade a T4D-R to the current version as well.


If you want to use CoPilot with your Qflash model QFT4, QFX4 or QFT5d, QFX5d you will need to convert your Qflash to the current models, QFT5dR and QFX5dR.

The cost of converting a QFT4, QFX4 to QFT5dR, QFX5dR is normally $189 with the purchase of a CoPilot the cost of the conversion is $125.

The cost of converting a QFT5d, QFX5d to QFT5dR, QFX5dR is normally $114 with the  purchase of a CoPilot the cost of the conversion is $75.

 

 

This is a great opportunity to bring your older equipment up to date.

*QFT5dR and QFX5dR with firmware version 02A are compatible with CoPilot, but only include settings for Remote Groups 1 & 2. Owners of QFT5DR and QFX5dR with firmware version 02A or earlier are welcome to send their unit in for a free firmware update which will enable your unit to be used in "Remote Group 3."

 All previous versions of the Qflashes not listed above are beyond their service life and are no longer supported.

Repairs

Please note new repair policy effective on repairs received August 1, 2012.

If you suspect a malfunction or require adjustment, return the unit to the factory with an accurate description of the problem.

Please be sure your problem is not caused by improper operating procedure or malfunctions in your other equipment. There is a diagnostic fee of $35 per item being submitted for repair. Non Quantum products sent in to Quantum Instruments will be subject to a shipping and handling charge.

What is the Quantum Repair contact information?
Where do I send my equipment for service?
Why is there a fee for checking my equipment?
What must I include when I send in my equipment?
How long does a repair usually take?


What is the Quantum Repair contact information?


Tel: 630-233-1545 or 630-246-5002
Fax: 630-830-2525
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 




Where do I send my equipment for service?

Send all equipment in question carefully packaged and insured to:

IMPORTANT:
Effective September 9, 2013 all repairs are to be sent to:

Quantum Service Department
PromarkBrands
1268 Humbracht Circle
Bartlett, IL 60103-1631
USA

Consumers and Dealers need to download and fill out the Repair Estimate Request Form
Send your unit with the completed form to the address shown in bold.
Be sure to complete and include one form for EACH unit that is being sent in.

Click here to download a form: Repair Estimate Request Form

 


Why is there a fee for checking my equipment?


There is a diagnostic fee of $35 per item being submitted for out of warranty repairs. This fee shall be waived should you proceed with the repair.

A limited 90 day warranty applies to all repairs and all equipment that passes our diagnostic test. Our service goal is to get our customers up, running, and taking pictures with their Quantum products quickly!

When a product is returned to us for service, it receives more than a simple check.

First, the serial number is checked against a list of updates to the product line for any improvements we made to current production, which will improve the performance of an older model.

For battery products, Quantum technicians test the charger, the charging circuit, and check for any anomaly. Circuit updates are then performed as needed. A final performance check must be passed before shipping the unit back to our customer.

The batteries (internal rechargeable cells) are not off-the-shelf stock items from our suppliers. Quantum performs its own performance check and rejects battery cells that do not meet the manufacturers' or our specifications for capacity, longevity, and chargeability.


What must I include when I send in my equipment?

Please include the product serial number in your correspondence regarding any problem you are having with a Quantum product.

* Also include:*
* Your name and complete mailing address.
* Your daytime telephone number and time you may be reached.
* Your email address.
* Specific information regarding your inquiry and/or detailed description of a problem.

Equipment Be sure to include

Batteries: Cables and chargers
Flashes: Flash tube, any TTL adapters, cables
Radio Slave/ FreeXwire: Sync cables or motor drive cables
Photometer: Turrets and accessories


How long does a repair usually take?

Repairs are done on a first come first serve basis and could take up to twenty business days depending on our work load. You will be contacted, with an estimate after a tech has evaluated your equipment. Once the estimate is approved the work will be completed within 2 business days and your equipment will be sent back.

*Please note: *
Paying by check will delay the return of your repair until the check has cleared (up to 15 work days) which could be beyond our normal turn around time of ten to fifteen business days.

 
















 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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